Orders & payments
Questions about an order, payment, invoice or outstanding balance.
CUSTOMER SERVICE
How can we help?
Support for purchases, bookings, installations and existing security systems.
Send an enquiry ↗Help when you need it.
Include your name, order or invoice number, property address and a short description of what you need help with. We’ll reply as soon as possible.
Bookings & installation
Help with appointment details, installation preparation or changing a booking.
Returns & refunds
Contact us before returning a product. We’ll review your request and explain the available next steps. Your rights under New Zealand consumer law are not affected.
Faults & warranty support
Tell us what the system is doing and include photos or screenshots where possible so we can help diagnose the issue.
Cancellations
Contact us as early as possible if you need to cancel or reschedule an order, service or installation.
Complaints
If something hasn’t gone right, email us with the details. We’ll review the issue and work with you toward a fair resolution.
CONTACT WIRELESS SECURITY
Send us your question.
Wireless Security Limited · New Zealand
Use our secure enquiry form →